Loyalty Scheme Relaunch

What's new? Our new scheme gives members access to exclusive loyalty prices throughout the shop from Mon 8^th July.

Loyalty price offers will be clearly marked on a range of products and will rotated regularly to help make shopping at Farndon Fields that little bit more rewarding for our loyal members.

Sign up here to become a loyalty member

Terms & Conditions:

• Loyalty cards must be presented at the till before the transaction has been completed. You must have your loyalty card with you to be able to access loyalty price offers
• Loyalty cards are issued on the basis that some personal information is gathered. This information is essential to our loyalty scheme, and cards will not be issued if you are unable to provide these
• When you sign up for a loyalty card, you will be automatically added to our loyalty mailing list so we can keep you updated with exclusive loyalty card offers and promotions
• Your information will only be used by Farndon Fields. To be able to offer a loyalty scheme, we use a third party to process your information. The third party we use is a trusted partner who will never use your data for their own marketing or share your data with anyone else. We promise we will not pass it onto any unauthorised third parties
• Loyalty cards are non-transferable, and can only be used by the registered user. Users must be over the age of 18
• If your card is lost or stolen, please get in touch with Farndon Fields as soon as possible so we can arrange a replacement card for you
• You can cancel your loyalty account at any time by sending us an email (hello@farndonfields.co.uk)
• Any loyalty card remains the property of Farndon Fields. We reserve the right to change the loyalty scheme, terminate the scheme, decline new loyalty cards and alter the terms & conditions of the scheme at any time
• By using your loyalty card you fully accept the terms and conditions of it’s use

Loyalty FAQ’s:

How long does it take before my account is active again?

If you sign up Mon-Fri (before 1pm) your account should be active by the following Monday. Weekend signups will be processed in the following week so please allow for up to 10 days before your account is active again. We will email you to confirm the day before your account is reactivated.

I’m already a member, why do I need to reactivate my card?

For us to be able to link your existing loyalty card to our new scheme we need you to confirm your personal details

Without reactivating your membership, your loyalty card will no longer work.

You can reactivate your membership here

Will I receive a physical loyalty card or a digital one?

The new scheme uses physical loyalty cards only. For new members, this card will need to be collected at the tills inside the farm shop. Please allow a few minutes for us to assign you a new card while you shop. Your card can be used immediately upon collection.

New members will be notified by email when their membership has been activated and their card is ready to collect.

Can you send me my loyalty card in the post?

Our loyalty scheme is free to join and available on site only therefore relies on physically being at the Farm Shop to use, therefore we cannot send it to you in the post. Please come to the Farm Shop to collect and use your loyalty card.

Where can I use loyalty card?

Your loyalty card can be used at any till point inside the Farm Shop or Farmer’s Kitchen and even at the Pumpkin Festival subject to availability of loyalty price offers.

Can I use my loyalty card online?

Currently, our loyalty scheme is only available for in-store purchases. We do not offer online shopping.

Can I collect loyalty points?

Loyalty points can no longer be collected or redeemed; the new scheme gives members access to exclusive loyalty price offers throughout the Farm Shop when you scan your card at the tills.

What kind of exclusive offers can I expect?

You can expect a variety of offers on products throughout the Farm Shop, these offers will be a limited time only subject to availability and regularly rotated to help make shopping at Farndon Fields that little bit more rewarding for our loyal members.

How will I be notified about the exclusive offers?

Loyalty price offers will be visibly marked on selected products around the Farm Shop and key offers will be highlighted periodically to email subscribers. Sign up to our newsletter and click Loyalty Offers on your preferences to be notified Click here to sign up.

How do I update my personal details?

If you would like to update any of your personal details or email preferences, please email us at hello@farndonfields.co.uk

Can I share my loyalty card with family and friends?

No, the loyalty card is non-transferable and is linked to your personal membership account.

Can I cancel my membership?

Yes, you can cancel your membership at any time by contacting us at hello@farndonfields.co.uk

Your loyalty card will be cancelled, and you will no longer be eligible to access exclusive offers. We will keep your account details stored for 12 months in case you wish to reactivate your account. Please email us if you change your mind.

How do I replace a lost or stolen loyalty card?

Please contact us by emailing hello@farndonfields.co.uk

We will cancel your lost card and issue you a replacement for collection in the Farm Shop. We will email you to confirm when your replacement card is ready to collect.