Loyalty Scheme Update - January 2025

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Due to popular demand we are bringing back a new version of the points-based system that we previously offered for our loyalty scheme members from 1st February 2025.

New Scheme:

From 1st Feb 2025 you will be able to collect and spend points on purchases in the Farm Shop and the Farmer’s Kitchen once again.

A new condition will be an annual expiry date on all loyalty points starting from 31st March 2026, so make sure you spend any accrued points before 31st March each year.

Background:

The previous points scheme ended on 31st March 2024 and all balances were zeroed.

Since then we have run a “Loyalty Price” scheme offering members-only discounts on selected products.

We ran a survey before Christmas with our loyalty scheme members and that has informed the changes we are now making.

​Sign up here to become a loyalty member

Terms & Conditions

• Points can be collected and redeemed in the Farm Shop and The Farmer's Kitchen
• Loyalty cards must be presented at the till before the transaction has been completed. You must have your loyalty card with you to be able to collect or redeem points.
• Loyalty points balances will expire annually on 31^st March starting from 31^st March 2026
• Loyalty cards are issued on the basis that some personal information is gathered. This information is essential to our loyalty scheme, and cards will not be issued if you are unable to provide these
• When you sign up for a loyalty card, you will be automatically added to our loyalty mailing list so we can keep you updated with any changes to the loyalty scheme
• Your information will only be used by Farndon Fields. To be able to offer a loyalty scheme, we use a third party to process your information. The third party we use is a trusted partner who will never use your data for their own marketing or share your data with anyone else. We promise we will not pass it onto any unauthorised third parties
• Loyalty cards are non-transferable, and can only be used by the registered user. Users must be over the age of 18
• If your card is lost or stolen, please get in touch with Farndon Fields as soon as possible so we can arrange a replacement card for you
• You can cancel your loyalty account at any time by sending us an email (hello@farndonfields.co.uk)
• Any loyalty card remains the property of Farndon Fields. We reserve the right to change the loyalty scheme, terminate the scheme, decline new loyalty cards and alter the terms & conditions of the scheme at any time
• By using your loyalty card you fully accept the terms and conditions of it’s use

Sign up here to become a loyalty member

FAQ’s:

How do I collect points?

Scan your loyalty card at the till when you make a purchase. You will accrue 1 point for every full £1 spent when you scan an active loyalty card.

How much are points worth?

Each point is redeemable for the value of 1p on purchases in the Farm Shop and Farmer’s Kitchen when you scan your loyalty card at the till e.g. Spend 250 points = £2.50 off

Can I spend points leftover from the old system?

All points balances were reset to zero on 31st March 2024 and will be every year on 31st March from 2026 onwards

Can I spend and collect points online?

Unfortunately we’re not able to offer points collections or redemptions via our online shopping site at the moment due to limitations of the technology

Can I still get loyalty price discounts?

“Loyalty Price” marked discounts will no longer be available from 1st February 2025

Can I still get my points if I’ve not got my loyalty card with me?

Unfortunately we’re not able to grant or redeem points without scanning your loyalty card at the time of purchase

Will I receive a physical loyalty card or a digital one?

The loyalty scheme uses physical cards only. For new members, this card will need to be collected at the tills inside the farm shop. Please allow a few minutes for us to assign you a new card while you shop. Your card can be used immediately upon collection.

New members will be notified by email when their membership has been activated and their card is ready to collect.

Can you send me my loyalty card in the post?

Our loyalty scheme is free to join and available on site only therefore relies on physically being at the Farm Shop to use, therefore we cannot send it to you in the post. Please come to the Farm Shop to collect and use your loyalty card.

Where can I use loyalty card?

Your loyalty card can be used at any till point inside the Farm Shop or Farmer’s Kitchen

How do I update my personal details?

If you would like to update any of your personal details or email preferences, please email us at hello@farndonfields.co.uk

Can I share my loyalty card with family and friends?

No, the loyalty card is non-transferable and is linked to your personal membership account.

Can I cancel my membership?

Yes, you can cancel your membership at any time by contacting us at hello@farndonfields.co.uk

Your loyalty card will be cancelled, and your points balance will be reset to zero. We will keep your account details stored for 12 months in case you wish to reactivate your account. Please email us if you change your mind.

How do I replace a lost or stolen loyalty card?

Please contact us by emailing hello@farndonfields.co.uk

We will cancel your lost card and issue you a replacement for collection in the Farm Shop. We will email you to confirm when your replacement card is ready to collect.

​Sign up here to become a loyalty member